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Mezze is an industry-leading ordering platform that massively reduces the admin burden for your Customer Service team.
Designed specifically for the Food Manufacturing industry, the end-to-end intelligent process makes self-serve quick and intuitive for your customers, offering them an Amazon-like experience.
Mezze allows you to save time, free up resources and generate more revenue.
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Simply Lunch, one of the UK’s fastest-growing and forward-thinking Food to Go manufacturers, partnered with Mezze for its market-leading digital ordering and customer service.
Watch the case study below to discover how Mezze has helped Simply Lunch save time, free up resources and generate revenue.
Simply Lunch X Mezze:
What problems does Mezze help solve?
Expensive customer service dept
Mezze massively reduces the burden on CS by allowing customers to order and self-serve
Time-consuming for customers
Mezze provides a convenient grocery shopping experience for your customers on any device
Dated ERP system & ordering software
Mezze is an add-on which rejuvenates and innovates your existing systems
Frequent user-error
Mezze automates processes like EDI and removes the human factor
Difficult to scale or innovate
Mezze provides a platform for you to rapidly scale the operation and explore new opportunities
Poor marketing channels
Driving sales growth through promotions, product awareness, etc.
What makes Mezze food focussed?
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Allergens and nutritionalsHave this information stored against your product so your customer can easily access it on the platform.
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Cut-off and lead-time managementThe platform manages cut-off & lead times at a platform, customer or product level allowing you to tailor to suit your business operational requirements.
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Order visibilityReal-time order updates gives your customers constant visibility of their current order status without the need to email or call you.
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Product supersession / seasonalityEasily bulk replace a product with a substitution across selected orders when required.
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Delivery routes and order consolidationAutomatically consolidate products to a single order per customer and allow customers to manage their own standing orders.
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Date-led orderingShow your customers what is available to order based on their chosen date taking into account your lead-times.
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Product tagsIn addition to product categories, easily group products with tags allowing your customer to see a subset of products tags, for example - meat-free, nut-free or low fat.
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Custom brandingHave the platform branded with your logo & colour scheme, giving your customers a familiar feel.
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PromotionsVisual product promotions within the platform to help drive sales with customer segments.
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Card paymentsAllows enforcing card payments for certain customers prior to order confirmation on the platform.
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Order ticketsAllows customers to raise a ticket against individual orders within the platform and you to manage those tickets through the platform.
Remove the Customer Services burden
Why should I use Mezze instead of Shopify or Magento?
Platforms like Shopify & Magento are superb, feature-rich, B2C oriented sales tools. However, when you try to retro-fit fundamental concepts like cut-offs, product supersession, delivery routes, and so on, you’ll start to run into problems very quickly. This is because, unlike Mezze, they are not designed from scratch for the very unique and complex requirements of the food manufacturing industry.
