Feb 27, 2024

Hugo Walker

Pieminister partners with fellow Bristol-based Mezze Software to revolutionise its Customer Experience

Pieminister partners with fellow Bristol-based Mezze Software to revolutionise its Customer Experience

Mezze, the food manufacturing industry’s market-leading Customer Experience platform, has partnered with the award-winning pie-making company, Pieminister. The B Corp-certified food business chose Mezze for its transformative feature set that will revolutionise the ordering process for Pieminister’s trade customers, along with in-house restaurant replenishment.

Based in Bristol, Pieminister has evolved from its humble beginnings — selling pies at music festivals and market stalls — into a multi-channel business developing pies (and other products) for its restaurants and cafes, as well as leading supermarkets, independent retailers, delis, and more.

“Mezze allows us to grow our wholesale customer base while freeing up time within our small team. It's enabled us to put marketing right in front of the customers at the point of order, to present a wide range of items to the customer including exciting one-off products and special offers. It also gives the customers greater visibility of their ordering and has hugely improved the customer journey.

The ability to place orders 24 hours a day is great for our publicans and chefs, as they don’t work your average office hours and don’t spend their day in front of a laptop, so ordering needs to be accessible, quick and simple which is what Mezze provides.”

— Pieminister

Mezze’s purpose-built solution delivers a wide range of features in a secure environment to accommodate the complex world of Food Manufacturing. These features include cut-off management, order visibility, product supersession/seasonality and date-led ordering to name a few. Thanks to Mezze's pioneering functionality, Pieminister customers will enjoy a cutting-edge, Amazon-like ordering experience.

“We’re incredibly excited to partner with Pieminister, one of the UK’s best-loved pie makers and a company with sustainability at the heart of its operation. A fellow Bristol-based business, we’re delighted that Pieminister’s commitment further enhances Mezze’s status as the market leader in food industry-specific Customer Excellence platforms.”

— Simon Bos, Founder, Mezze

Book a chat today to learn more about how your food manufacturing business can utilise cutting-edge technology to improve efficiency and customer service.

About Pieminister

Still a family-owned business, Pieminister’s team of pie experts make over 6 million pies a year and up to 100,000 pies a week in Bristol during peak times. Pieminister is the UK’s only national pie company to use 100% free-range British meat. And the provenance of ingredients is a key part of what Pieminister stand for.

About Mezze

Mezze is a market-leading B2B Customer Excellence platform designed specifically for the Food Manufacturing industry. Trusted by the UK's leading F&B companies, including Samworth Brothers, Mezze’s powerful ordering and self-serve features allow manufacturers to provide a better all-round experience for their customers while removing the Customer Service admin burden.

If you'd like to discuss how your food manufacturing business could optimise resources and boost revenue, contact us today.

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